Frequently Asked Questions
Why should I buy from The Real Firewood Company ?
Our Kiln Dried Logs have an extremely low moisture content therefore they give you, the customer, more heat for your money.
We aim to have the highest quality service in the fuel wood sector making ordering and delivery easy for you the customer.
Why buy Kiln Dried Firewood ?
The drier the firewood the higher the temperature, thus seasoned, partially seasoned or green firewood burns at a correspondingly lower temperature than kiln dried.
The more moisture in the log the more likely you are to get tarring and flue problems. Most stove manufacturers recommend the burning of truly seasoned firewood or kiln dried firewood in their stoves.
Many people still believe that you buy firewood by weight, this is a huge mistake as by doing so you are paying for water which is considerably cheaper from your tap ! Only buy by volume.
What species are the logs?
We only sell hardwood, we do not mix conifer logs through it like other firewood merchants.
How should I store my firewood ?
Your firewood should be kept with a waterproof cover to the top of the stack but with open sides and raised off the ground. Our 1m3 and 2m3 pallets are ready made Log Stores requiring only a waterproof cover top the top - and they are FREE. Alternatively you can store your delivered fuelwood in a well ventilated shed or you can purchase a purpose built Log Store from The Real Firewood Company here.
Need more advice ?
We are happy to answer any questions you may have on any fuel wood issues, we are also happy to recommend suppliers and installers of stoves, fires and wood fired boilers. Feel free to email us by
I am unhappy with the product or service I have received ?
Our aim is to be the best in the industry so we welcome all feedback and will go that extra mile to address any problems you may have.
I am a regular customer and wondered if you might give me discount for loyalty.
We appreciate all our customers and you should sign up for our newsletter which will outline all our special offers including loyalty discounts.
What size are you Pallets?
All our pallets are a standard size of 4 feet x 3 feet with various different heights, depending on the product.