FAQs

FAQS


We offer firewood to our customers across the UK from our Duns base in Scotland.
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We are always happy to help if you are looking to find out more about our products, which is why we have come up with this guide of frequently asked questions.

We hope you find it useful.

If there is anything else you would like to ask, please feel free to give us a call:
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As one of the UK’s pioneers and largest suppliers of kiln dried firewood, we have learnt what exactly constitutes ”top quality kiln dried logs”. Over the last 6 years, we have constantly looked for ways of improving the service and the product for our customers. We now genuinely believe that we provide the best service and kiln dried logs available in the UK.

The drier the firewood, the higher the temperature. Seasoned, partially seasoned or green firewood burns at a correspondingly lower temperature than kiln dried. The more moisture in the log, the more likely you are to get tarring and flue problems. Most stove manufacturers recommend the burning of truly seasoned firewood or kiln dried firewood in their stoves. Many people still believe that you buy firewood by weight. This is a huge mistake as you are paying for water which is considerably cheaper from your tap! Only buy in volume.

The Real Firewood Company believes that the best firewood available in the UK is ash, oak and birch. For that reason, we only sell pure ash unless a customer specifically requests oak or birch. Many other companies will offer kiln dried hardwood but beware, this usually means they are selling inferior hardwood species such as alder and aspen. Always ask what species are being used for the logs.

Your firewood should be kept with a waterproof cover to the top of the stack but with open sides and raised off the ground. Our 1m3 and 2m3 pallets are ready-made log stores requiring only a waterproof cover top and they are FREE. Alternatively, you can store your delivered fuelwood in a well-ventilated shed or garage.

Unfortunately, we cannot uplift your old pallets. However, as these are made from untreated timber, they make a great source of kindling for your next pallet of firewood.

Yes, we can deliver on a Saturday, although there is a surcharge for this. Phone our helpline if you require a Saturday delivery.

We are happy to answer any questions you may have on any fuelwood issues. We are also happy to recommend suppliers and installers of stoves, fires and wood fired boilers. Feel free to email us as well.

Our aim is to be the best in the industry so we welcome all feedback and will go that extra mile to address any problems you may have.

We appreciate all our customers and you should sign up for our newsletter, which will outline all our special offers, including loyalty discounts.

All our pallet sizes vary depending on volume. Check out our products pages to see the dimensions.

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