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Frequently asked questions
We offer firewood to our customers across the UK from our Duns base in Scotland.
Why buy from The Real Firewood Company?
As one of the UK’s pioneers and largest suppliers of kiln dried firewood, we have learnt what exactly constitutes ”top quality kiln dried logs”. Over the last 15 years, we have constantly looked for ways of improving the service and the product for our customers. We now genuinely believe that we provide the best service and kiln dried logs available in the UK.
Why choose kiln-dried firewood?
Drier firewood burns at higher temperatures. Wet or partially seasoned wood burns cooler and can cause tarring and flue issues. Most stove manufacturers recommend using properly seasoned or kiln-dried firewood. Remember, buying firewood by weight means paying for water content; it’s better to purchase by volume.
What wood species do you offer?
We believe the best firewood species in the UK are hornbeam, oak, birch and beech. Some companies may offer “kiln-dried hardwood” that includes inferior species like poplar and aspen. Always inquire about the specific wood species being sold.
How should I store my firewood?
Keep your firewood covered on top with waterproof material or order a crate cover from ourselves.
Do you collect old pallets?
We don’t retrieve old pallets. However, since they’re made from untreated timber, they can be used as kindling for your next firewood delivery.
Where do you deliver?
All of Mainland UK & some islands.
Still unsure? 01361 662015 or send enquiry here
Do you offer weekend deliveries?
Yes, Saturday deliveries are available for an additional charge. Please call our helpline to arrange a Saturday delivery.
Need more advice?
We’re happy to answer any fuelwood-related questions and can recommend suppliers and installers of stoves, fires, and wood-fired boilers. Feel free to contact us.
What if I'm unhappy with the product or service?
Our goal is to be the best in the industry. We welcome all feedback and will go the extra mile to address any issues you may have.
Do you offer loyalty discounts?
We value all our customers. Sign up for our newsletter to receive information on special offers, including loyalty discounts.
What are your pallet sizes?
Our pallet sizes vary depending on volume. Please check our product pages for specific dimensions.
Happy to help
We are always happy to help if you are looking to find out more about our products, which is why we have come up with this guide of frequently asked questions.
We hope you find it useful. If there is anything else you would like to ask, please feel free to give us a call.
Based in the Scottish Borders we currently supply both domestic and wholesale customers throughout the UK. As one of the UK's largest importers of woodfuel products our knowledge of the firewood industry is second to none.